Support
GenGuard support is designed to help customers, installers, administrators,
and technical personnel deploy, operate, maintain, and troubleshoot the platform.
Support Services
Installation Assistance
Guidance with server preparation, Apache and PHP configuration,
MariaDB setup, application deployment, poller installation,
control-service installation, and initial site commissioning.
Available
System Configuration
Assistance configuring sites, devices, manufacturers, controller models,
register definitions, polling groups, maintenance schedules,
users, roles, and dashboard behavior.
Available
Controller Communications
Support for Modbus RTU and RS-485 troubleshooting, slave addressing,
serial parameters, register verification, polling behavior,
and controller compatibility review.
Available
Remote Diagnostics
Technical review of logs, poller status, database health,
live telemetry, historical values, communication errors,
and application behavior.
Available
Maintenance Planning
Assistance translating manufacturer recommendations into
normal-duty and severe-duty maintenance schedules,
initial baselines, reminders, and service-history workflows.
Available
Reporting and Data Review
Help selecting telemetry, defining time ranges, exporting data,
reviewing historical trends, and preparing operational or maintenance reports.
Available
Backup and Recovery
Support creating complete backup sets, verifying manifests,
restoring databases, recovering application files,
and preparing replacement hardware.
Available
Training
Operator and administrator training for dashboard use,
telemetry review, maintenance logging, schedule review,
report generation, exports, backups, and routine administration.
By Arrangement
Before Requesting Support
When possible, gather the following information before requesting technical assistance:
- Site and device name
- Generator controller manufacturer and model
- Description of the issue
- Date and approximate time the issue occurred
- Relevant screenshots
- Poller or Apache error messages
- Recent configuration changes
- Backup availability
Documentation and Knowledge Base
The GenGuard documentation library and knowledge base will provide
installation procedures, operational instructions, troubleshooting articles,
release notes, compatibility information, and recovery guidance.
For product questions, demonstrations, deployment planning, or technical support,
please use the Contact page.